What happened was that it the Nokia software bluescreened Windows XP in the middle of my firmware upgrade of my E61.
It looked to be that my phone was now bricked.
I was one of the first consumers in the country to get my E61, recommended it to my peers and clients, and it had served me well until now. I had a sinking feeling in my stomach when I saw that blue screen and suspected that my phone was going to be unusable.
This is completely unacceptable. System upgrades are nothing new. Failing to provide a safe way to apply them and then refusing to support it after their own products fail to do what they should is a betrayal to their customers.
Since I can not be without a phone, I had to run out and pick up an iPhone as an interim replacement, which I am not happy about at all.