Betrayed by Nokia

I mentioned in an earlier entry about how Nokia recommends upgrading their customers phones to solve security problems in their bluetooth support and other problems.

I took it upon myself to go to their webpage for software updates, install the Nokia PC Suite and the Nokia Software Updater, and followed their instructions to upgrade my software.

What happened was that it the Nokia software bluescreened Windows XP in the middle of my firmware upgrade of my E61.

It looked to be that my phone was now bricked.

I was one of the first consumers in the country to get my E61, recommended it to my peers and clients, and it had served me well until now. I had a sinking feeling in my stomach when I saw that blue screen and suspected that my phone was going to be unusable.

It looks to be that Nokia just does a really bad job of supporting their products. There are many many many many examples of their phones dying in software upgrades or just by themselves.

This is completely unacceptable. System upgrades are nothing new. Failing to provide a safe way to apply them and then refusing to support it after their own products fail to do what they should is a betrayal to their customers.

Since I can not be without a phone, I had to run out and pick up an iPhone as an interim replacement, which I am not happy about at all.

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