Comments for Bad Penny http://gorrie.org bound to turn up. The adventures of an early adopter. Wed, 17 Mar 2010 02:50:20 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Monopoly Customer Service by Julie http://gorrie.org/2010/02/12/monopoly-customer-service/comment-page-1/#comment-28141 Julie Wed, 17 Mar 2010 02:50:20 +0000 http://gorrie.org/?p=732#comment-28141 One of my favorite customer service quotes is "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." -PETER DRUCKER One of my favorite customer service quotes is “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” -PETER DRUCKER

]]> Comment on Monopoly Customer Service by Christian http://gorrie.org/2010/02/12/monopoly-customer-service/comment-page-1/#comment-28096 Christian Mon, 15 Feb 2010 01:32:06 +0000 http://gorrie.org/?p=732#comment-28096 Relatedly, I was heartbroken to set up an account with Qwest. For a while they were the only phone carrier out here, no competition, with terrible customer support and capricious services and contracts. One of my happiest days was when I cancelled my account and went to a cell phone, overpaying my final bill by one penny just to get a computer-generated check for one cent, prominently displayed with no less honor than my military discharge papers. But apparently Qwest also has the only POTS network here. Comcast is VoIP, so if the cell phones go down, it's worthless. As part of our near-paranoid emergency preparedness regimen we set up a bare-bones landline account with Qwest. Relatedly, I was heartbroken to set up an account with Qwest. For a while they were the only phone carrier out here, no competition, with terrible customer support and capricious services and contracts. One of my happiest days was when I cancelled my account and went to a cell phone, overpaying my final bill by one penny just to get a computer-generated check for one cent, prominently displayed with no less honor than my military discharge papers.

But apparently Qwest also has the only POTS network here. Comcast is VoIP, so if the cell phones go down, it’s worthless. As part of our near-paranoid emergency preparedness regimen we set up a bare-bones landline account with Qwest.

]]> Comment on Mike’s SE Presentation at HH09 by Rob Terhaar http://gorrie.org/2010/01/21/mike-social-engineering/comment-page-1/#comment-28052 Rob Terhaar Fri, 05 Feb 2010 00:49:49 +0000 http://gorrie.org/2010/01/21/mike-social-engineering/#comment-28052 ...not to say that I didn't enjoy the presentation! But honestly, it would have been much better without the first 25mns. …not to say that I didn’t enjoy the presentation! But honestly, it would have been much better without the first 25mns.

]]> Comment on Mike’s SE Presentation at HH09 by Rob Terhaar http://gorrie.org/2010/01/21/mike-social-engineering/comment-page-1/#comment-28051 Rob Terhaar Fri, 05 Feb 2010 00:44:54 +0000 http://gorrie.org/2010/01/21/mike-social-engineering/#comment-28051 Mike could have easily made the 45mn talk limit, if he would have cut out all of the 'I'm old skool' cock-stroking. Mike could have easily made the 45mn talk limit, if he would have cut out all of the ‘I’m old skool’ cock-stroking.

]]> Comment on Specialists, Generalists, Incompetence, and Cognitive Bias by Bill Wildprett http://gorrie.org/2010/01/24/generalists/comment-page-1/#comment-28014 Bill Wildprett Wed, 27 Jan 2010 17:28:11 +0000 http://gorrie.org/?p=694#comment-28014 Really well done Ian, and nicely thought-out. I trend towards the generalist but have specialist interests. Very nice graphics too! A pleasure to read such a well-written piece! Really well done Ian, and nicely thought-out. I trend towards the generalist but have specialist interests. Very nice graphics too!

A pleasure to read such a well-written piece!

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